What Zoom Phone™ actually costs — and whether it's right for you
Zoom® splits phone and contact center pricing across separate pages. We put all of it on this one. Insero is an independent advisor who sources it at no cost to you — and if something else fits you better, we'll say so.
Figures published by Zoom.
Insero is paid by the provider, never by you — the rates below are the same published rates you'd pay going direct.
What Zoom Phone actually costs — all of it, in one place
Zoom publishes phone and contact center pricing on separate pages, with the add-ons inside horizontally-scrolling carousels. A real voice deployment usually spans all of it, so the published rates are brought together here — seats, contact center, and the add-ons — for you to price in one place.
US & CA Unlimited
/user/month paid annually
Pro Plus
/user/month paid annually
Business Plus
/user/month paid annually
Virtual Agent Receptionist
IncludedIncluded with Zoom Phone plans at no additional charge. A free trial is available.
Metered calling: $10.50 per user, per month billed annually, $12 month-to-month. Selected at checkout rather than sold as a separate tier.
Essentials
/user/month paid annually
Premium
/user/month paid annually
Elite
/user/month paid annually
Starting-at pricing — the rate depends on the configuration.
Concurrent licensing is available as an alternative to named seats.
Zoom Phone add-ons
Per month · Annual billing saves up to 27% · All add-ons require a paid base plan.
Zoom Phone Customer Engagement
Additional phone numbers
International calling
Zoom Compliance Manager
Desk phones and headsets
Quote-based.
Zoom Workplace™ AI add-ons
Per user / month · Sold standalone or as a Zoom Workplace add-on.
ZoomMate™
Starting at. Launched 1 June 2026. Includes a monthly AI credit allocation; advanced capabilities meter against those credits, so the effective cost depends on usage.
Zoom Contact Center™ add-ons
Per month
AI Expert Assist 2.0
Advanced Quality Management
Quality Management
Workforce Management
Virtual Service Phone Number
Zoom Virtual Agent
Quote-based.
CX Insights
Quote-based.
Live AI Interpreter
Quote-based.
Customer Workflow Orchestration
Quote-based.
Agentless Dialer
Quote-based.
Cloud Storage
Quote-based.
The AI is already in the price
The two platforms package voice AI differently. Zoom Phone plans bundle the Virtual Agent Receptionist into the seat; RingCentral licenses its equivalent separately. That is a difference in packaging rather than a verdict on either platform, and it favors buyers who want capable AI without assembling add-ons.
Zoom Phone
Virtual Agent Receptionist, 100 minutes, at no additional charge with a Zoom Phone plan.
RingCentral
AI Receptionist, 100 minutes, per receptionist, per month — $468 a year.
The included allowances match, but the billing units differ: a Zoom Phone plan bundles the capability, while RingCentral licenses a receptionist instance separately.
On the contact center side the comparison narrows
The included-AI advantage is a Zoom Phone story. Among the contact center AI capabilities both vendors publish a rate for, 2 of 3 cost more on the Zoom Contact Center side.
- Agent assistZoom Contact Center $40 · RingCentral $25— $15 more a month
- Quality managementZoom Contact Center $30 · RingCentral $25— $5 more a month
- Workforce managementZoom Contact Center $20 · RingCentral $20— matched
Which way that nets out depends on how much contact center AI you actually license, which is the sort of thing worth working through before you sign rather than after.
Zoom's published US list pricing, verified August 6, 2026. Current pricing at zoom.com.
How Insero prices this for you
We publish the list pricing because you should be able to see it before you talk to anyone. Those rates are Zoom's to set. What we add is the fit: requesting pricing on your behalf, structuring the plan mix and contract term around how you'll actually use the system, and making sure a license you are already paying for is not bought twice.
Phone service is only as good as the circuit underneath it. We source that too — the internet, a backup connection, SD-WAN — sized and configured for what your network and phone system actually need. Tell us what you need and we'll work out the right configuration with you, then price it.
Why not just go direct?
A fair question, and the honest answer is short. The providers pay us, not you — there is no markup, no fee, and nothing added to your bill for using Insero. The rates above are Zoom's published rates, the same ones you would be quoted going direct.
What we add is everything around those rates. We gather the requirements, run the quote, and handle the service agreement, so none of that lands on your plate. We negotiate the number — using Zoom's current promotions and, where it helps, competing quotes from other platforms. We also source through national distributors, which opens pricing programs that are not always offered to direct buyers.
We stay on after signature, through install and for as long as you are a customer, to escalate on your behalf when you need someone in your corner.
Because we are not Zoom's sales team, we are free to tell you when something else fits you better — the same approach we bring to every voice project.
Carrier-agnostic by default
We're not Zoom's sales team. We compare Zoom Phone against the other providers we source, and if one of them is the better fit for you, we say so.
Through contracting and implementation
Paperwork, ordering, number porting, and go-live — we stay on it, so what gets built matches what you signed for.
Escalation and advocacy
When a ticket stalls, we escalate it and push on your behalf, for as long as you have the service. Front-line support still comes from Zoom's support team — what we add is someone with leverage.
One relationship, not one per carrier
Add a provider later, or change one, and it is the same team and the same contact — not a new account manager and a new process each time.
What Zoom Workplace actually is
Most people know the Zoom brand for video. The fuller picture is Zoom Workplace — a cloud business communications platform that brings phone, meetings, team chat, and a contact center into one place. Zoom Phone is the piece that turns the video tool you already use into a complete hosted UCaaS system: real business calling, one familiar app, no PBX in a closet.
It's built to be relied on at scale — an available SLA of up to 99.999%, local telephony service in 49 countries, and a bring-your-own-carrier option if you want to keep existing carrier relationships. On compliance, Zoom supports GDPR and offers HIPAA coverage under a business associate agreement; FedRAMP authorization applies to its separate government platform, not the commercial one. For a lot of teams the biggest advantage is simply familiarity: adoption is fast because people already know the interface.
But what increasingly sets Zoom Workplace apart is its approach to AI. Where many providers treat capable AI as a paid upgrade, Zoom Workplace includes its AI features — formerly branded AI Companion — with eligible paid plans at no extra cost. That takes the usual question — is the AI worth paying extra for — off the table, with the most advanced agentic pieces still available as add-ons when you need them.
Capable AI that's included, not billed as an add-on
The Zoom Workplace standout is that useful AI comes with the seat. Those AI features are native to Workplace and included at no extra cost on eligible paid plans — which makes Zoom Phone one of the simplest, most cost-effective ways to put real AI in front of your team. Here's the honest breakdown of what's included and what's an add-on.
Zoom AI in Workplace
Included with eligible paid Workplace plans at no extra cost: call and meeting summaries, voicemail prioritization, and task extraction that auto-creates Zoom Tasks with owners and deadlines, plus on-demand answers during and after calls.
Agentic workflows
Native Workplace AI that pulls context from your files and apps and drives conversation-to-action workflows, rather than only summarizing after the fact.
AI Receptionist & Concierge
A 24/7 natural-voice agent that answers, routes, books appointments, and covers after-hours. AI Concierge is a paid add-on, but it plugs straight into the same Zoom Phone platform.
Revenue Accelerator
Sales conversation intelligence: deal insights, risk flags, automatic CRM updates, and coaching built from real calls — so your pipeline reflects what's actually happening, not what got typed in.
ZoomMate (add-on)
A separate paid product, launched June 2026, that succeeds Custom AI Companion: an agentic work surface for searching your data and completing tasks. Zoom positions it as an addition to the included AI rather than a replacement for it.
Everything in the Zoom platform
The building blocks, in plain terms — so you know what's standard and what's a separate license.
Business Phone (Zoom Phone)
Cloud calling with routing, voicemail, and apps for desk, desktop, and mobile — built on the platform you already know.
Meetings & Video
The flagship: reliable HD video and webinars teams actually enjoy using, with AI summaries built in.
Team Chat
Persistent messaging, channels, and file sharing that tie directly into meetings and calls.
SMS & MMS
Send and receive business texts and media from your business numbers.
Contact Center (Zoom Contact Center)
An omnichannel, AI-powered contact center that lives in the same Zoom Workplace experience.
Integrations
Microsoft Teams via Operator Connect, Salesforce, and a broad catalog of CRM and productivity integrations.
Is Zoom Phone right for you?
We'd rather you land on the right platform than the one we're talking about. Here's the straight version.
Great fit if…
- You already use Zoom Meetings and want one familiar app for calls too
- You want capable AI included without assembling and paying for add-ons
- You want simple, fast deployment your team adopts on day one
- Your team is video-heavy and collaboration-first
Maybe not if…
- You need the deepest contact-center and conversation-intelligence stack — RingCentral tends to pull ahead there
- You want the most advanced agentic voice AI as the core of the system, not as an add-on
- You rely on heavy, specialized contact-center customization out of the box
- You'd rather assemble best-of-breed point tools than run one unified suite
A quick word on Zoom Phone vs RingCentral
If you're weighing the two: the Zoom Phone advantage is value and simplicity — capable AI is included and the platform is famously easy to adopt, especially if your team already lives in Zoom Meetings. RingCentral's advantage is the depth of its contact-center and conversation-intelligence stack, though its most powerful AI comes as add-ons. Read our honest take on RingCentral, and we'll compare both against your actual needs — no thumb on the scale.
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Zero cost, honest advice. Tell us what you need and we'll come back with options and pricing — and tell you straight if something else fits you better.
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